The issue of patients electronically recording their interactions with GPs and surgery staff is becoming an increasing concern for many who work in primary care. Whether this is done openly or covertly, it raises several issues around data protection and ethics, as well as what is simple good manners.

Most businesses and organisations these days want to be ‘green’ – and paper recycling goes a long way towards hitting sustainability targets and demonstrating environmental good practice. For GP Practices, there’s also the matter of patient confidentiality and the secure disposal of confidential information that is embedded in legislation and the NHS codes of practice.